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Shipping
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Returns Policy
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At Sprinkler.com we are committed to your satisfaction. We stock quality lawn sprinkler and irrigation parts to ensure that satisfaction. Sprinkler.com will accept product returns on the following:
Satisfaction Guaranteed: Product will be received back into inventory without a restocking fee if you are not satisfied with your order. Please send an email, to returns@sprinkler.com, requesting a Return Authorization within 30 days of the date product is received.
All Other Returns: If for any other reason you need to return an item you may do so within 30 days of the date the product was received. Before product is returned, please obtain a Returns Authorization Number so we know what needs to be done with the returned package. Product returned must be in new condition. Returns are subject to a 15% restocking fee. Customer will be credited the price of item(s) at purchase minus any discounts on the order. Customer is responsible for shipment and charges to get product back to our Springville, Utah location. Clearance items, special order items, and cut wire/pipe are not returnable.
The steps for returns are as follows:
1. Send the following information to returns@sprinkler.com to receive a Return Authorization:
Name of Customer
Phone Number
Date of Purchase
Order Number
List of items and quantities to be returned
Reason product is to be returned
2. Once a Return Authorization is received, ship returns to:
Attn: Sprinkler.com Returns
Harward Irrigation Systems
938 South 2000 West Ste. 210
Springville, UT 84663
To facilitate your return, please send the following information within the package returned:
Name of Customer
Phone Number
Date of Purchase
Order Number
List of items and quantities returned
Reason product is to be returned
3. Credit will be applied to original Credit Card and a confirmation email will be sent to the customer.
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